Help Desk Ticketing Software by Zendesk

ZenDesk is an integrated  help desk for the companies of almost all sizes those are looking forward for the support service called professional-grade that lets your organization to easily adapt workflows and processes, and more importantly downloads, installations or managing are not needed.

ZenDesk offers a platform where the information can be easily shared  that was possessed by publishing your knowledge base, forums, FQAs and the other content on the portal as well, which can be directly tied up into your ticket processing.

ZenDesk brands your online support panels to tie into your online presence, where it can be added to your domain with your own email address and provide you SSO/authentication in any language of your request. ZenDesk offers you an option of using your own email or the one which is being provided by them.

Compatibility is provided by the rich set of APIs and integration to services such as 37signals products, salesforce.com, Twitter, Freshbooks and Yammer, these APIs allows you to do ticket processing using your email.

Integration Benefits includes:

•    Create a global view of your customers and their issue
•    Improve customer satisfaction
•    Offer more efficient, more immediate, more effective and less costly customer support
•    Improve the quality of the user experience

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