Helperoo – Email Support Help Desk Ticket System

Helperoo’s provides a better option for the companies those are looking for the low cost email handler where Helperoo’s single panel interface helps them in solving their needs.

To forward all your tickets a unique email-id is generated once you set up the account and these tickets come into Helperoo and are present in your inbox where a prefix is being assigned using the settings option available, and through ticket screen you can leave replies for the customers and customers just sign in to see their ticket and reply to the thread.

Tabs are used by Helpdesk Pilot to separate the functions of helpdesk, categorizing the major areas as Tickets, Statistics, News, Manage, and Knowledge Base.
The different types of tickets are offered by the tickets category users (such as all, open, closed, spam, and so on) those are listed according to the client, age, status, and update.
Custom view (under the link Custom) is a unique feature of this system that enables you to create a custom view, filtering by date, status, or priority. Custom fields for tickets, under the Manage tab, can also be assigned.

Plugins, which include:
•    Knowledge Base,
•    SLA Management, LDAP Management,
•    Branding Free,
•    Notice Manager, and
•    Spam Prevention

Most importantly in this service system the data will be secure by using leading encryption and backup services.